Returns and exchanges policy
RETURNS AND EXCHANGES
You can return a product/change size/exchange product by entering https://returns. reveni.io/fake-gods
1- Enter your order number.
2- Enter the email from which you placed the order
You will receive an email with the instructions to follow to complete the return.
For hygiene reasons, exchanges and/or returns of underwear and swimwear products are not accepted.
If you have any questions about returning your product, contact us through our email: contact@fakegodsbrand.com
You will be responsible for paying the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes to receive the exchanged product may vary.
If you are shipping a product worth more than €75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your return.
Our policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in its original packaging.
Returns or exchanges from the Canary Islands will be processed through https://returns. reveni.io/fake-gods . Its cost will be borne by the customer, who will have to pay at the shipping point of the transport agency, as indicated in the procedure to follow within the returns platform.
There are several types of goods that are exempt from being returned. Perishable products such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable products:
* Gift cards
* Downloadable software products
* Some health and personal care products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are some situations where only partial refunds can be guaranteed: (if applicable)
* Books with obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records that have been opened.
* Any item that is not in its original condition, that is damaged or is missing parts for reasons beyond our control.
*Any item that is returned more than 30 days after shipping.
Refunds (where applicable)
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.
Late or lost refunds (where applicable)
If you have not yet received your refund, please check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next step, contact your bank. It often takes some time before your refund is posted.
If you have followed all of these steps and still have not received your refund, please contact us at contact@fakegodsbrand.com
Sale items (where applicable)
Only regular priced items will be refunded, unfortunately sale products cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same item, please email us at contact@fakegodsbrand.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once we receive the item, a gift certificate will be sent to you by postal mail.
If the item was not marked as a gift when it was purchased, or the gift was sent to the buyer to be given to you later, we will send a refund to the buyer and they will know about your return.